Frequently Asked Questions


How long has IOS been in business?

Ten years. Our team as a whole has decades of experience.

Who are our clients?

Busy Professionals and Homeowners

Retirees and those looking to downsize or relocate

Baby boomers or caretakers looking to relocate a loved one to a care facility

Those in need of architectural and/or fashionable Interior Design

How are we different from other companies?

We are the leader in Hampton Roads. Our proven team process and six hour work sessions really get results, fast.

We offer cutting edge services like virtual organizing, coaching, paperless office, digitizing photos/video/film, online estate/garage sales

Follow up and maintenance programs HINT: This is key for long term success.

How long will it take?

With many large projects, we begin to see significant results in 3 days.

I know which package I want, how do we get started?

The first step is to schedule a consultation

If I’m ready to get started, can I sample your work at a lower cost?

We offer two entry level packages

Can I trust your company?

Organizing can be a very personal. We respect that you are letting us into your private space and want you to feel as comfortable with us as possible. We are bonded, all of our employees undergo a background check and we have numerous references to put your mind at ease. We follow the professional organizers’ code of ethics as outlined by NAPO

What are your qualifications?

In case you didn’t know, the organizing industry is still unregulated. Anyone can call themselves a “Professional Organizer.” Our years of successful experience is the best qualification and we would love for you to speak with some of our satisfied clients. We are also Gold Circle members of NAPO.  

Do I have to be involved?

Most projects are more successful when the client is directly involved with the decision making process and has input into the finished result. If you are completely averse to “hands on” organizing, we can still find a way to work with you.

How do I know this will work for me?

Many clients are concerned that they will invest time and effort and not achieve results. The only clients that can’t get organized are the clients that aren’t ready.

How do I know if I’m ready?

Try a simple experiment: Find a category of items such as socks, books or something that you definitely have too much of. Assemble them all in one place and then ask yourself if you are willing to part with at least enough of the item to have ample storage for said item. If you sense a lot of resistance, you may struggle with the organizing process.

Also, try this: Pick something that you tend to lose track of but need quite often. Keys or scissors are a good example. Make a firm decision about where to store them. Put them back where they belong 100% of the time. Enjoy the organized feeling! If you are unable to do this, you will struggle with maintaining a system.

How does the process work?

Each project is unique. We follow our proven process to get you the results you desire

What if I’m embarrassed?

We are professionals, we do not judge. The dentist doesn’t judge us if we have a bad tooth. We don’t judge your space! (and by the way, we’ve probably seen worse!)

What if I’m the only one in my home who wants to get organized?

This can be tough but we are experts at finding the “Pain Points” for everyone in the family

What if my project is too difficult?

We haven’t found one yet!

Is there anyone who you are unable to help?

Those with Hoarding Disorder should also seek professional psychiatric help.

What kind of payment do you accept?

Cash, Credit Cards, Various payment apps

What is it like to work for you?

Some of our clients are a little nervous at first. Most are laughing and having fun by the afternoon of the first day!

Do you offer references? Of course. We have several happy clients who would be happy to speak with you upon request. In the meantime, here are some testimonials.

How are you different from a housekeeper?

It depends on the housekeeper! Some families are lucky enough to have a housekeeper who keeps things organized. If you have this person in your employ, give them a raise and count your blessings! Most housekeepers do not provide this service but will keep your belongings clean whether you can find them or not.

Does my home need to be pristine to be organized?

You would be surprised how many homes look immaculate, until you open a drawer or cabinet. This is pure form over function. We strive to give you both-at the level of perfection that is just right for you